Orders are placed on our website www.custimmise.co.za. On the home page you will find a link ‘how to order’ which provides you with step by step instructions.

We are situated in Voorbrug, Delft in Cape Town

You may either collect your order from us in Voorbrug Delft or you may select the courier option & we will have it delivered to your door.

Yes, definitely.

Full payment is required once the order is confirmed. You will order online & also pay online via our website www.custimmise.co.za.

Generally we advise between 7-14 days for any custom orders such as party essentials, printed garments etc. If it is snacks or cake items we advise between 5-7 days at the minimum as everything is freshly made on order. However, if you are booking party equipment whether DIY or setup we such you book 4-6 weeks in advance.

You may view all our pictures via www.facebook.com/custimmise01 or instagram @custimmise. We are also on Tiktok listed as custimmise. Like & follow our pages to keep upto date with the latest. Remember to also subscribe to our newsletter 

Courier pricing may change at any given time since the rapid fuel increases. Currently courier costs are R130 flat rate for any accessories ordered. When you are ordering cakes /+ accessories this may differ in courier cost as this is sent with a private courier as a ‘same day’ delivery & will be based on what is ordered & where delivery must be done etc.

When you place your order you indicate the date for collection or delivery (within our lead time). Once your order is ready it will be sent on or before the date required. Remember to check the required lead time for all orders.

All orders are final.
Once you have submitted your order there is no cancellation option.
You may email us to request a possible date change (if available within a 3month period) but no cancellation for refunds are accepted.
You are allowed a max of 3 date changes within a 3 month period from the date of order.

If you have ordered a DIY/Setup party or rental item and you wish to cancel your order for whichever reason. We may assist in cancellation in the sense of not availing the items for the intended date with penalty.
All cancellations within 7 days to the event forfeits 100% of your payments including your deposit.
Cancellation within 14 days of your event forfeits 30% refund of your payment and your deposit payment is non refundable.
Cancellations done 1 month in advance allows for 50% refund of your payment less the deposit.
Cancellations done 6-8 weeks in advance allows for 70% refund of your payment less the deposit.
All deposits are forfeited in this regard.

The refundable damage deposit is returned once the goods are checked (1-5 working days after goods are returned) and are found in the same condition as when they left our premises. If there are any defaults in the goods, you automatically lose your refund for the damages & may encure additional charges for the replair/s.

If items are not returned on the required date & time you lose the deposit listed for the item/s. You will be charged a full days rental for the duration of the days on which you take to return the items (unless otherwise stated). It is your responsibility as the client to ensure the items are returned at the agreed upon timeframe.

We are an online business & do not have a walk-in store.
All communication is done online via email or whatsapp, however all our information, products & pricing is listed on our website www.custimmise.co.za.
We are not available via calls.
Friday to Sundays are no admin days as we are prepping & setting up events. All enquiries sent during this time will be responded to from the following Monday.
Response time can vary based on the amount of work vs enquiries received. Please be patient as we will get back to you as soon as possible.

No, all orders need to be placed via the website where you are required to complete your order with a payment.
The full payment is required to submit your order.
If you have not received any email confirmation after ordering it means your order was not successfully completed with payment.

No, all orders must be submitted via the website www.custimmise.co.za.
If you experience any problems with ordering you are welcome to email us via info@custimmise.co.za.

All rentals are Cape Town based. If for some reason you have already processed an order & did not realise we are in Cape Town (although it is listed on our homepage 🙂 ) then a cancellation of your order will be done and a refund will be processed. Note that refunds in this case will be an amount less than what you have paid as it will be less admin fees (10%) as well as less the fees payfast charges our website to process your payment.

Yes, we allow advance ordering with pay off arrangements.  Please be aware that all such orders will be done manually and will carry an additional charge which will be used in the event that prices increase.  If the additional charge does not cover the price increases of your items, you will be invoiced with the remaining balance which will need to be settled before the order can be processed.